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These terms were last updated on February, 2024

These terms were last updated on February, 2024

Mobile Messaging Terms of Service for "Molo"

  • "Molo" is a mobile service that allows marina operators to manage their marinas. This description provides a brief overview of the types of messages you can expect to receive when you opt into our service:
    • You may receive notifications about invoices and requests for payments.
    • You may receive notifications about marina conditions.
    • You may receive instructions for check-in and check-out.
  • You have the right to cancel your subscription to the SMS service at any point in time. Simply text "STOP" to the provided shortcode. Upon receipt of your "STOP" message, we will send you an SMS to confirm your unsubscription. After this process, you will cease to receive SMS messages from us. If you wish to rejoin our service in the future, you can do so by signing up as you initially did, and we will resume sending SMS messages to you.
  • Should you encounter any problems with the messaging program, you can reply with the keyword "HELP" to receive additional assistance. Alternatively, you can reach out to our support team directly at (855) 605-8100.
  • Please be aware that mobile carriers are not liable for messages that are delayed or fail to be delivered.
  • As per standard practice, message and data rates may apply for any messages sent to you from us and vice versa. You may receive messages at a monthly frequency. If you have queries regarding your text or data plan, we recommend that you contact your wireless provider directly for accurate information.
  • For any questions or concerns regarding your privacy and how we handle your data, please refer to our privacy policy.

Opt-In Policy for Mobile Messages

User Consent: To receive mobile messages from our service, users must provide explicit consent. This can be done by entering and submitting your mobile number in the relevant field on our website or by providing verbal or contractual consent.

Marina operators may ask for verbal confirmation when you provide them your phone number.

Confirmation of Opt-In: After opting in, a confirmation message will be sent to your mobile device to verify your consent. This message will detail the frequency and content of the messages you will receive.

Opt-Out Information: Each message we send will include clear instructions on how to opt-out of future messages. You can opt-out at any time by replying 'STOP'. Upon receipt of this message, you will be unsubscribed and will receive a final message confirming this.

Frequency and Content: The frequency of the messages sent will be clearly communicated during the opt-in process and in the confirmation message. The content of the messages will be in line with what was described during the opt-in process.

Rates and Charges: Standard message and data rates may apply to all messages sent or received.

Support Information: If you require assistance or have questions about the messaging program, you can reach out directly to our customer support team.

Compliance with Twilio's Terms of Service and A2P10DLC Rules: Our mobile messaging service is fully compliant with Twilio's Terms of Service and A2P10DLC (Application-to-Person 10-Digit Long Code) rules. By opting into our service, you acknowledge that you understand and accept these terms and regulations.

Privacy: We respect your privacy and are committed to protecting your personal information. Please refer to our privacy policy for details on how we collect, use, and safeguard your information.

This policy ensures that we maintain transparency, respect your privacy, and provide a secure environment for our mobile messaging service.


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