These terms were last updated on August, 2024
1 Acceptance of Terms.
1.1 Molo, Inc. (“Molo”, “we”, “our” or “us”) provides its Service to you through its web site located at http://app.getmolo.com (the “Site”) and through its mobile applications and related services (collectively, such services, including any new features and applications, and the Site, the “Service(s)”), subject to these Terms of Service (“TOS” or “Terms of Service”). By accepting this TOS or by accessing or using the Service or Site, you acknowledge that you have read, understood, and agree to be bound by this TOS. If you are entering into this TOS on behalf of a company, business or other legal entity, you represent that you have the authority to bind such entity and its affiliates to this TOS, in which case the terms “you” or “your” shall refer to such entity and its affiliates. If you do not have such authority, or if you do not agree with this TOS, you must not accept this TOS and may not use the Service.
1.2 Molo may change this TOS from time to time. You can review the most current version of this TOS at any time at https://getmolo.com/legal. The revised terms and conditions will become effective thirty (30) days after we post or send you notice of such changes, and if you use the Service after that date, your use will constitute acceptance of the revised terms and conditions. If any change to this TOS is not acceptable to you, your only remedy is to stop using the Services and cancel your account by sending a written notice of cancellation via email to [email protected] or your Client Success Manager.
1.3 As part of the registration process, you will select a subscription payment plan and Molo will provide you with an administrative user name and password for your account (“Account”).
2 Description of Services.
The Services are designed to provide marina management services and related technologies, and may include certain software (including the Software, as defined below), data, reports, text, images, sounds, video, and content made available through any of the foregoing (collectively referred to as the “Content”). Any new features added to or augmenting the Service are also subject to this TOS.
3 General Conditions / Access and Use of the Service.
3.1 Subject to the terms and conditions of this TOS, you may access and use the Service only for lawful purposes limited to your internal business use and for no other use. All rights, title and interest in and to the Service and its components will remain with and belong exclusively to Molo. You shall not (a) sublicense, resell, rent, lease, transfer, assign, time share or otherwise commercially exploit, provide access to or make the Service available to any third party (including, but not limited to subcontractors, other marinas or third parties offering services competitive to Molo); (b) use the Service in any unlawful manner (including without limitation in violation of any data, privacy or export control laws) or in any manner that interferes with or disrupts the integrity or performance of the Service or its components, or (c) modify, adapt or hack the Service to, or otherwise attempt to gain unauthorized access to the Service or its related systems or networks. You shall comply with any codes of conduct, policies or other notices Molo provides you or publishes in connection with the Service, and you shall promptly notify Molo if you learn of a security breach related to the Service.
3.2 Any software that may be made available by Molo in connection with the Service (“Software”) contains proprietary and confidential information that is protected by applicable intellectual property and other laws. Subject to the terms and conditions of this TOS, Molo hereby grants you a non-transferable, non-sublicensable and non-exclusive right and license to use the object code of any Software solely in connection with the Service, provided that you shall not (and shall not allow any third party to) copy, modify, create a derivative or inspired work of, reverse engineer, reverse assemble or otherwise attempt to discover any source code or sell, assign, sublicense or otherwise transfer any right in any Software. You agree not to access the Service by any means other than through the interface that is provided by Molo for use in accessing the Service. Any rights not expressly granted herein are reserved and no license or right to use any trademark of Molo or any third party is granted to you in connection with the Service.
3.3 You are solely responsible for all data (including non-public data provided by you regarding your customers (“Customer Data”)), information, feedback, suggestions, text, content and other materials that you upload, post, deliver, provide or otherwise transmit or store (hereafter “post(ing)”) in connection with or relating to the Service (“Your Content”). For every email sent outside of your organization via the Services, you acknowledge and agree that Molo shall have the right to automatically add an identifying footer in accordance with our standard policies then in effect.
3.4 You shall own all right title and interest in and to Your Content, provided, however, Molo shall have the right collect and analyze data and other information relating to the provision, use and performance of various aspects of the Services and related systems and technologies (including, without limitation, information concerning Customer Data and data derived therefrom), and Molo will be free (during and after the term hereof) to (i) use such information and data to improve and enhance the Services and for other development, diagnostic and corrective purposes in connection with the Services and other Molo offerings, and (ii) disclose such data solely in aggregate or other de-identified form in connection with its business. No rights or licenses are granted with respect to Your Content except as expressly set forth herein.
3.5 You are responsible for maintaining the confidentiality of your login, password and account and for all activities that occur under your login or account. Molo reserves the right to access your account in order to respond to your requests for technical support. By posting Your Content on or through the Service, you hereby do and shall grant Molo a worldwide, non-exclusive, perpetual, irrevocable, royalty-free, fully paid, sublicensable and transferable license to use, modify, reproduce, distribute, display, publish and perform Your Content in connection with the Service. Molo has the right, but not the obligation, to monitor the Service, Content, or Your Content. You further agree that Molo may remove or disable Your Content at any time for any reason (including, but not limited to, upon receipt of claims or allegations from third parties or authorities relating to such Content), or for no reason at all.
3.6 You understand that the operation of the Service, including Your Content, may be unencrypted and involve (a) transmissions over various networks; (b) changes to conform and adapt to technical requirements of connecting networks or devices and (c) transmission to Molo’s third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to provide, operate and maintain the Service. Accordingly, you acknowledge that you bear sole responsibility for adequate security, protection and backup of Your Content. Molo will have no liability to you for any unauthorized access or use of any of Your Content, or any corruption, deletion, destruction or loss of any of Your Content.
3.7 You shall be responsible for obtaining and maintaining any equipment and ancillary services needed to connect to, access or otherwise use the Services, including, without limitation, modems, hardware, server, software, operating system, networking, web servers, long distance and local telephone service (collectively, “Equipment”). You shall be responsible for ensuring that such Equipment is compatible with the Services (and, to the extent applicable, the Software) and complies with all configurations and specifications set forth in Molo’s published policies then in effect. You shall also be responsible for maintaining the security of the Equipment, your Account, passwords (including but not limited to administrative and user passwords) and files, and for all uses of your Account or the Equipment with or without your knowledge or consent.
3.8 The failure of Molo to exercise or enforce any right or provision of this TOS shall not be a waiver of that right. You acknowledge that this TOS is a contract between you and Molo, even though it is electronic and is not physically signed by you and Molo, and it governs your use of the Service.
3.9 Molo reserves the right to use your name and/or company name as a reference for marketing or promotional purposes on Molo’s website and in other communication with existing or potential Molo customers. You permit Molo to use your name and logo on Molo’s website and marketing materials to identify your relationship with Molo. To decline Molo this right you need to email [email protected] stating that you do not wish to be used as a reference.
3.10 Subject to the terms hereof, Molo may (but has no obligation to) provide technical support services, through email in accordance with our standard practice.
4 Hardware Products.
4.1 Orders: Device products offered by Molo (“Products”) are offered for lease for use in connection with the Services. Products are intended for Molo customers only, and are not authorized for resale or sublease. Molo may accept your offer to lease Products, which shall be subject to these Terms of Service. At that time, Molo will capture payment on the payment instrument you provided and ship the applicable Products to you. Molo may utilize your payment method on file to capture payment for hardware shipped to your business. Molo reserves the right to cancel or refuse any order for any reason at any time prior to shipment, including after an order has been submitted, whether or not the order has been confirmed. We may attempt to contact you if all or a portion of your order is canceled, or if additional information is needed to complete and accept your order.
4.2 Availability, Pricing, Taxes: Lease of Products are subject to availability. Prices are subject to change without notice but changes will not affect any order you have already placed. To lease our Products, you may be required to provide Molo information regarding your credit card or other payment instrument. You represent and warrant to Molo that such information is true and that you are authorized to use the payment instrument. You hereby authorize Molo to bill your payment instrument in accordance with these Terms of Service. You shall be responsible for all taxes associated with your purchase other than U.S. taxes based on Molo’s net income.
4.3 Shipping and Delivery: Prices do not include shipping costs. Our delivery charges are as quoted on the Services from time to time. The estimated arrival or delivery date is not a guaranteed delivery date for your order.
5 Payment; Fees.
5.1 Fees: To the extent the Service or any portion thereof is made available for any fee, you will be required to select a payment plan and provide Molo information regarding your credit card or other payment instrument provided by you. You represent and warrant to Molo that such information is true and that you are authorized to use the payment instrument. You will promptly update your account information with any changes (for example, a change in your billing address or credit card expiration date) that may occur. You agree to pay Molo the amount that is specified in the payment plan in accordance with the terms of such plan and this TOS. You hereby authorize Molo to bill your payment instrument in advance on a periodic basis in accordance with the terms of the applicable payment plan until you terminate your account, and you further agree to pay any charges so incurred. If you dispute any charges you must let Molo know within thirty (30) days after the date that Molo invoices you. We reserve the right to change Molo’s prices at any time. Your continued use of the Service after the price change becomes effective constitutes your agreement to pay the changed amount. Molo may choose to bill through an invoice, in which case, full payment for invoices issued in any given month must be received by Molo thirty (30) days after the mailing date of the invoice, or the Services may be terminated. Unpaid invoices are subject to a finance charge of 1.5% per month on any outstanding balance, or the maximum permitted by law, whichever is lower, plus all expenses of collection. You shall be responsible for all taxes associated with Services other than taxes based on Molo’s net income.
5.2 Losses: You are solely responsible for the goods, products and services you provide, including any related chargebacks, disputes, refunds, returns, adjustments, fees, charges, liabilities or losses (collectively, “Losses”), and any Losses that arise from your use of the Services. We disclaim (and you acknowledge such disclaimer of) any responsibility for your goods, products and services, any related Losses, and any Losses that arise from your use of the Services.
5.3 Stripe Connected Account: Payment processing services for you on Molo are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Services Agreement (collectively, the “Stripe Services Agreement”). By agreeing to this TOS or continuing to operate as a business on Molo, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of Molo enabling payment processing services through Stripe, you agree to provide Molo the information we request concerning you and your business, including your owners and officers. You agree to update the information you provide us as it changes, including any acquisition by a person of twenty-five percent (25%) or more of the equity interests of you if you are a legally formed business entity (e.g., corporation, limited liability company). You represent and warrant to us that any information you provide us is true, accurate and complete. If you do not comply with this Section 5.3, payments processed on your behalf may be delayed or withheld or placed in the Reserve (defined in Section 5.6) until you comply. You authorize Molo to share any information you provide to us and transaction information related to your use of the payment processing services provided by Stripe.
5.4 Debit and Credit Authorization. From time to time, you authorize us to initiate individual or recurring debit or credit entries to the bank account linked to your Account or any other bank account owned or controlled by you. Debit entities may be initiated to pay any Losses related to your transactions, your use of the Services including, but not limited to, processing refunds, and to pay for hardware, if applicable. Credit entries may be initiated to deposit payment processing payouts or your use of the Services.
5.5 Processing Fees: You are responsible to pay all processing fees imposed by the credit card brands, Stripe or any other third party payment processor, as well as any additional fees imposed by Molo for processing payments, refunds, payouts, or disputes.
5.6 Reserve. We may withhold funds from payment processing payouts to you and/or designate an amount of funds that you must maintain in a reserve account held by us (“Reserve”) to pay any Losses related to your transactions or your use of the Services or to secure the performance of your obligations under any agreement between you and us (including this TOS) or between you and Stripe, including payment of any amounts you owe us. The Reserve will be in an amount determined by us in our sole discretion to cover potential Losses we may incur or obligations you owe us or Stripe. The Reserve may be raised, reduced or removed at any time by us, at our sole discretion. If you do not have sufficient funds in your Reserve, we may fund the Reserve from any funding source associated with your Account, including your linked bank account. You grant us a security interest in and lien on any and all funds held in the Reserve, and also authorize us to make any withdrawals or debits from the Reserve, any bank account linked to your Account or any other bank account you own or control, without prior notice to you, to cover any Losses or obligations you owe us or Stripe or any Losses you are responsible for, and collect amounts that you owe us or that you are responsible for. You will execute any additional documentation required for us to perfect our security interest in any funds in the Reserve. This Section 5.6 will survive the termination or expiration of this TOS for one (1) year. After the end of this one (1) year period, we will return to you any funds remaining in the Reserve.
5.7 Taxes: You are solely responsible for properly reporting taxable income made in connection with any payments or refunds performed using the Services. You agree that Molo will have no liability relating to your failure to report any taxable income made in correction with the use of the Services or to pay taxes on that income. You further agree to indemnify Molo against liability to any third party, including the Internal Revenue Service or any state or local taxation authority, arising out of your failure to report any taxable income made in connection with the Services or to pay taxes on that income.
6 Trial Periods.
If the Services are being offered to you on a trial basis (the “Trial Services”), such Trial Services are offered for evaluation purposes, as-is, without warranty of any kind and no indemnification or other obligations on behalf of Molo shall apply and you waive any and all claims against Molo in connection with the trial. Either party may terminate this Agreement in connection with the Trial Services at any time upon written notice to the other party, prior to expiration of the Trial Services term (as designated at sign-up).
7 Apple-Enabled Software Applications.
Molo offers Software applications that are intended to be operated in connection with products made commercially available by Apple Inc. (“Apple”), among other platforms. With respect to Software that is made available for your use in connection with an Apple-branded product (such Software, “Apple-Enabled Software”), in addition to the other terms and conditions set forth in these Terms of Service, the following terms and conditions apply:
7.1 Molo and you acknowledge that these Terms of Service are concluded between Molo and you only, and not with Apple, and that as between Molo and Apple, Molo, not Apple, is solely responsible for the Apple-Enabled Software and the content thereof.
7.2 You may not use the Apple-Enabled Software in any manner that is in violation of or inconsistent with the Usage Rules set forth for Apple-Enabled Software in, or otherwise be in conflict with, the App Store Terms of Service.
7.3 Your license to use the Apple-Enabled Software is limited to a non-transferable license to use the Apple-Enabled Software on an iOS Product that you own or control, as permitted by the Usage Rules set forth in the App Store Terms of Service.
7.4 Apple has no obligation whatsoever to provide any maintenance or support services with respect to the Apple-Enabled Software.
7.5 Apple is not responsible for any product warranties, whether express or implied by law. In the event of any failure of the Apple-Enabled Software to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the Apple-Enabled Software to you, if any; and, to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Apple-Enabled Software, or any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty, which will be Molo’s sole responsibility, to the extent it cannot be disclaimed under applicable law.
7.6 Molo and you acknowledge that Molo, not Apple, is responsible for addressing any claims of you or any third party relating to the Apple-Enabled Software or your possession and/or use of that Apple-Enabled Software, including, but not limited to: (i) product liability claims; (ii) any claim that the Apple-Enabled Software fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation.
7.7 In the event of any third party claim that the Apple-Enabled Software or the end-user’s possession and use of that Apple-Enabled Software infringes that third party’s intellectual property rights, as between Molo and Apple, Molo, not Apple, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim.
7.8 You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
7.9 If you have any questions, complaints or claims with respect to the Apple-Enabled Software, they should be directed to Molo at one of the contact methods below:
Via Phone: (855) 605-8100
Via Email: [email protected]
Via Mail:
Molo, Inc. 10900 Research Blvd Ste 160C PMB 3099 Austin, TX 78759
7.10 Molo and you acknowledge and agree that Apple, and Apple’s subsidiaries, are third party beneficiaries of these Terms of Service with respect to the Apple-Enabled Software, and that, upon your acceptance of the terms and conditions of these Terms of Service, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms of Service against you with respect to the Apple-Enabled Software as a third party beneficiary thereof.
8 Representations and Warranties.
You represent and warrant to Molo that (i) you have full power and authority to enter into this TOS and to use the Services; (ii) you own all Your Content or have obtained all permissions, releases, rights or licenses required to engage in your posting and other activities (and allow Molo to perform its obligations) in connection with the Services without obtaining any further releases or consents; (iii) Your Content and other activities in connection with the Service, and Molo’s exercise of all rights and license granted by you herein, do not and will not violate, infringe, or misappropriate any third party’s copyright, trademark, right of privacy or publicity, or other personal or proprietary right, nor does Your Content contain any matter that is defamatory, obscene, unlawful, threatening, abusive, tortious, offensive or harassing; and (iv) you are eighteen (18) years of age or older.
9 Termination.
You have the right to terminate your account at any time by sending a cancellation request, as set forth in Section 1.2 above; provided, however, that you may not terminate your account without cause (i) if you have a monthly subscription plan, within the first three (3) months of your subscription, or (ii) if you have an annual subscription plan in which case, you are obligated to pay for any remaining period of your annual subscription.. All cancellation requests will be processed within thirty (30) days of receipt. Subject to earlier termination as provided below, Molo may terminate your Account and this TOS at any time by providing thirty (30) days prior notice to the administrative email address associated with your Account. In addition to any other remedies we may have, Molo may also terminate this TOS upon thirty (30) days’ notice (or ten (10) days in the case of nonpayment), if you breach any of the terms or conditions of this TOS. Molo reserves the right to modify or discontinue, temporarily or permanently, the Service (or any part thereof). Upon any termination, Molo will make Your Content available to you for electronic retrieval for a period of thirty (30) days, but thereafter Molo may, but is not obligated to, delete any of Your Content we may have. If you cancel your account for any reason, or if Molo terminates your account with cause and you have signed up for a fee-bearing service, Molo will not refund any portion of any amount that you have prepaid to Molo for such Service. Notwithstanding the foregoing sentence, in the event you elect Molo’s annual subscription plan and have prepaid the fees for a full year of Service and you subsequently cancel your account for any reason without cause Molo will not refund any portion of your prepaid subscription fee. If Molo terminates your account without cause and you have signed up for a fee-bearing service, Molo will refund the pro-rated, unearned portion of any amount that you have prepaid to Molo for such Service. Notwithstanding anything herein to the contrary, all accrued rights to payment and the terms of Sections 4-17 shall survive termination of this TOS.
10 DISCLAIMER OF WARRANTIES.
The Services may be temporarily unavailable for scheduled maintenance or for unscheduled emergency maintenance, either by Molo or by third-party providers, or because of other causes beyond our reasonable control, but Molo shall use reasonable efforts to provide advance notice in writing or by email of any scheduled service disruption. HOWEVER, THE SERVICE, INCLUDING THE SITE AND CONTENT, AND ALL SERVER AND NETWORK COMPONENTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTIES OF ANY KIND, AND MOLO EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. YOU ACKNOWLEDGE THAT MOLO DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE OR VIRUS-FREE, NOR DOES IT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SERVICES, AND NO INFORMATION, ADVICE OR SERVICES OBTAINED BY YOU FROM MOLO OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS TOS.
11 LIMITATION OF LIABILITY.
11.1 UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (WHETHER IN CONTRACT, TORT, OR OTHERWISE) SHALL MOLO BE LIABLE TO YOU OR ANY THIRD PARTY FOR (A) ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST SALES OR BUSINESS, LOST DATA, OR (B) FOR ANY DIRECT DAMAGES, COSTS, LOSSES OR LIABILITIES IN EXCESS OF THE FEES ACTUALLY PAID BY YOU IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO YOUR CLAIM or, IF NO FEES APPLY, ONE HUNDRED ($100) U.S. DOLLARS. THE PROVISIONS OF THIS SECTION ALLOCATE THE RISKS UNDER THIS TOS BETWEEN THE PARTIES, AND THE PARTIES HAVE RELIED ON THESE LIMITATIONS IN DETERMINING WHETHER TO ENTER INTO THIS TOS.
11.2 Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply to you. IN THESE STATES, MOLO’S LIABILITY WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.
12 Indemnification.
You shall defend, indemnify, and hold harmless Molo from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees, arising or resulting from your breach of this TOS, any of Your Content, or your other access, contribution to, use or misuse of the Service. Molo shall provide notice to you of any such claim, suit or demand. Molo reserves the right to assume the exclusive defense and control of any matter which is subject to indemnification under this section. In such case, you agree to cooperate with any reasonable requests assisting Molo’s defense of such matter.
13 U.S. Government Matters.
You may not remove or export from the United States or allow the export or re-export of the Services or anything related thereto, or any direct product thereof in violation of any restrictions, laws or regulations of the United States Department of Commerce, the United States Department of Treasury Office of Foreign Assets Control, or any other United States or foreign agency or authority. As defined in FAR section 2.101, the software and documentation installed by Molo on your Equipment (if applicable) are “commercial items” and according to DFAR section 252.227 7014(a)(1) and (5) are deemed to be “commercial computer software” and “commercial computer software documentation.” Consistent with DFAR section 227.7202 and FAR section 12.212, any use modification, reproduction, release, performance, display, or disclosure of such commercial software or commercial software documentation by the U.S. Government will be governed solely by the terms of this TOS and will be prohibited except to the extent expressly permitted by the terms of this TOS.
14 Assignment.
You may not assign this TOS without the prior written consent of Molo. Molo may assign or transfer this TOS, in whole or in part, without restriction.
15 Miscellaneous.
If any provision of this TOS is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this TOS will otherwise remain in full force and effect and enforceable. Both parties agree that this TOS and any paid subscription terms selected by you and included on an order form is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of this TOS, and that all waivers and modifications must be in a writing signed by both parties, except as otherwise provided herein. No agency, partnership, joint venture, or employment is created as a result of this TOS and you do not have any authority of any kind to bind Molo in any respect whatsoever. In any action or proceeding to enforce rights under this TOS, the prevailing party will be entitled to recover costs and attorneys’ fees. Unless where otherwise set forth herein, all notices under this TOS will be in writing and will be deemed to have been duly given when received, if personally delivered; when receipt is electronically confirmed, if transmitted by facsimile or email; the day after it is sent, if sent for next day delivery by recognized overnight delivery service; and upon receipt, if sent by certified or registered mail, return receipt requested. Your Order Form shall govern in the event of any conflict between an Order From and these TOS.
16 Governing Law.
This TOS and any Order Form or the performance of obligations or Services hereunder shall be governed by and construed in accordance with the laws of the State of Texas, exclusive of its choice-of-law rules, and the Parties further agree to the jurisdiction and venue of the state and Federal courts located in Austin, Texas regarding any claim or action between the Parties related to this TOS and any Order Form or the performance of obligations or Services hereunder.
17 Privacy.
Please visit https://getmolo.com/privacy-policy to understand how Molo collects and uses personal information.